Duration of the exchange and return department:
from Sunday to Thursday
From 10 am to 5 pm
Replacement Policy:
1. Without prejudice to the provisions of the agreement and statutory warranty, the consumer has the right to replace the product provided to him by the Niklas store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.
2. To replace the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit, and Niklas Store has the right to inspect the product before replacing it to ensure its safety.
3. The consumer is not entitled to replace the product in the following cases:
If the product was manufactured at the request of the consumer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the consumer.
If a defect appears in the product due to poor possession of the consumer.
4. Fixed costs of replacement are calculated at 75 riyals
5. If the provisions of the said replacement policy are met; The consumer has the right to replace the product by delivering the product to a SMSA branch, and the replaced product will be sent within a maximum period of 14 working days from receiving the product at Niklas headquarters.
6. The product must be sent by the customer within a maximum period of two days from sending the bill of lading, in order to avoid canceling the replacement process.
Return Policy:
1. Without prejudice to the provisions of the agreement and the statutory guarantee, the consumer has the right to rescind the contract and return the product presented to him from the Niklas store within the three days following the date of receiving the product, and he is not entitled to that product after the three days have passed.
2. To retrieve the product, it is required that the product be in a sound condition and that the consumer has not used the product or obtained its benefit, and Niklas Store has the right to inspect the product before returning it to ensure its safety.
3. The consumer is not entitled to return the product in the following cases:
If the product was manufactured at the request of the consumer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the consumer.
If a defect appears in the product due to poor possession of the consumer.
4. In the event that a cancellation is requested after manufacturing and before the shipment stage, the consumer shall bear the product manufacturing fees, and the amount is estimated by the specialized department at Niklas according to the number and types of products. After deducting the costs, the refund amount shall be deposited in the consumer’s account within 14 working days.
5. In the event that the order contains more than one product, an additional amount will be deducted to be estimated by the specialized department at Niklas, according to the number and types of products.
6. In the event that payment was made with one of the mada bank cards, Visa, MasterCard, or through the Apple Pay service, the bank fees will be deducted from the refunded amount by calculating 2% of the order value if the order was made using a mada card and 2.5% of the total order value if The order was using a Visa or MasterCard or using Apple Pay
7. In the event that the provisions of the said return policy are met; The consumer has the right to rescind the contract and return the product to the Niklas store by delivering the product to a SMSA branch. The amount paid will be refunded after deducting the amount of 100 riyals as a cost for the value of the shipments. The refund will be deposited into the consumer’s account within 14 working days.
8. The product must be sent by the customer within a maximum period of two days from sending the bill of lading, in order to avoid canceling the return process.
